Prior to beginning work on this discussion, review Chapter 12, Chapter 14, and the lecture for Week 2.
Discuss how a Balanced Scorecard approach enables a company to manage its internal (department to department) customer outputs.
Evans, J. R., & Lindsay, W. M. (2017). (10th ed.). Mason, OH: South-Western Cengage.
Marr, B. (2018). . Retrieved from http://www.ap-institute.com/balanced%20scorecard.html
virtualstrategist. (2009, December 16). . Retrieved from https://www.youtube.com/watch?v=AdXt8BfiGJg&feature=youtu.be